First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a “thank you”. Thank You for shopping on our site! If you are not entirely satisfied with your purchase, we’re here to help!
Novel is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any Novel products in their original, unused condition for a full refund of the merchandise value if the return is the result of our error (incorrect or defective item, etc.) We will gladly accept your return within 24 hours from the moment you had inspected and receive the goods and according to our return and refund term & condition.
If you need to return item(s), please contact our customer service team at firstname.lastname@example.org with your full name, order number and details about the product you would like to return. We will respond quickly with instructions on how to return item(s) from your order.
*Please note that returns only apply for standard price items excluding clearance, final sales item and promotion item. Return shipping cost will be borne by the customer.