Refund and Returns Policy

First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a “thank you”. Thank You for shopping on our site! If you are not entirely satisfied with your purchase, we’re here to help!

Return Policy

Novel is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any Novel products in their original, unused condition for a full refund of the merchandise value if the return is the result of our error (incorrect or defective item, etc.) We will gladly accept your return within 24 hours from the moment you had inspected and receive the goods and according to our return and refund term & condition. 

If you need to return item(s), please contact our customer service team at with your full name, order number and details about the product you would like to return. We will respond quickly with instructions on how to return item(s) from your order. 

*Please note that returns only apply for standard price items excluding clearance, final sales item and promotion item. Return shipping cost will be borne by the customer.

Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item(s). If your item is approved we will initiate your refund amount through your original payment method you have used during your purchase. Refund amount can also be refunded as a Novel Gift Card. You should expect to receive your refund within four (4) weeks after we have received the returned product(s), however, in many cases you will receive the refund more quickly.